I recently purchased Skin Bright Skin lightening lotion and had a bad reaction to the product. I immediately called the company, leaving urgent messages, but never received a return call. I finally got an email from the Customer Service Manager, who only said to call the reaction hotline (not giving a telephone number in his email). I asked him 3 times to have someone call me, to no avail. I had to search for the "reaction hotline number" and when I called it, only reached an answering machine. To date, no one has called me back. HORRIBLE customer service. Use this product at your own risk. If you experience any reaction or have any questions regarding the product, DO NOT expect any assistance from their customer service dept. I had to make a trip to my dermatologists office and we again called the company, with no answer. My face was swollen, red and seriously irritated where I had applied the product the night before. My dermatologist had to put me on medication to help with my skin. NO HELP from SkinBright.com. After my visit to the doctor's office, I left yet another message from the company hoping to seek reimbursement for my medical bills, but no return phone call. This company obviously does not take reactions to their product seriously. A simple telephone call asking about my symptoms or to see how I was doing would have been appreciated. Based on my doctor's recommendation, I have stopped using this product and I do not recommend it to anyone.
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