I contracted with Superior Moving & Storage (MC #370277, DOT #837931) based out of Pompano Beach, Fl. During my move I had several negative experiences with the company including multiple times when they were in breach of their contract. On August 6, following our conversation I was sent an updated Order for Service (binding agreement) which included the following information:
* Pick up Date - August 6-12
* Total Weight - 3,000 lbs.
* Total Cost - $2767.18
Both of the binding estimates above included the following statement in a list of services included:
* "Blanket and Stretch Wrapping/protection of standard furniture.
Whereas my contract stated that the latest pick up date was August 12 I contacted Superior on August 10 to inquire about the status of my move as I had not heard from the company. I was notified that the truck was broken down and unable to pick me up but that it would arrive August 13 or possibly August 14. I contacted Superior, and spoke with Ben, on the 12th. I was told that they had rerouted another truck and that I would be pick up by the 14th at the latest. August 15 I contacted Lauren at Superior Moving and was told that she was unaware that I had been told that the truck would arrive over the weekend. Lauren stated that the truck was near and would arrive by 1:00 P.M. At 2:30 pm I called Lauren. Lauren clarified that the truck would arrive by Wednesday at the latest. I explained that I was required to vacate my property on August 12 and that I had already negotiated to make accommodations for the extra two days. The evening of August 15 Lauren called to notify me that a truck would pick up my shipment the morning of August 16.
August 16, Rob with Superior Moving arrives to load my shipment. When reviewing the provided paperwork I had several questions and called Lauren to clarify before signing the documents. Specifically, I inquired about the Full Replacement Value Liability coverage and was explicitly told that coverage did not exist and the only option available was the $. 60/pound option. I also noticed that the weight listed was 5,000 pounds (up from the originally quoted 3000 pounds). Prior to signing the documents I made note on the documents of our conversation and its' discrepancy from the paperwork.
At pick up all furniture was blanket wrapped and taped. All items were loaded into a 27' box truck and the process went smoothly.
When truck arrived August 28, furniture was no longer wrapped and had experience significant damage. On 9/21 I received a response from Superior. It told me that they had investigated and my information was falsified and that they would only pay me $180. They sent a similar response to my Better Business Bureau complaint saying that I was lying, despite the fact that all documentation supports my experience.
If you don't care about your belongings, have plenty of time to communicate daily about your items, and want to get a cheap move then this company may not be bad. Otherwise, I say it is well worth spending a little more.
0 comments