Thank you for this service. I have been treated with the greatest amount of courtesy from New York Life; however I must report this because I don't understand the meaning of this. On 9/9 I called New York life and paid them by phone. The premium was due 9/9. When I finished that date; I was paid up to 12/3. On the monday following I received a call and didn't get to the phone and missed the call. I called the number I had on the 9th 2011 and no one knew who called and why. I at some point cked the caller ID and a woman immediately answered and explained why she called which was benign and we ended the call, but as she was speaking I heard a man's voice coaching her as she had said enough and say nothing else. I dismissed it. Today; 9/19 I called the same number and it went to a switch board saying put in the number for the party you wish to speak to. Thought that odd.
Today before that call I called the number I called on 9/9 at first, to pay the bill. I explained my interest to the customer service rep. He said a supervisor would call me in 24-48 hrs. A Christopher Mendez called me back, a few minutes before four pm est. I explained to him my concerns; asking him what does it mean, when I receive a letter with the words reinstatement notice on it and in the body of the letter the same? He said there is no record of any letter ever being sent to me. And that they wouldn't have sent me such a letter. For one the type of policy I have doesn't function like that. The policy never lapsed and if it had it would have to be so - 3 months, which it hasn't happened and I am paid ahead. I said; someone in your company generated this letter with your letter head for whatever reason and it must be hidden in your files somewhere. So would you send me something in writing that doesn't say reinstatement notice. He said he would send me a receipt saying it was paid. It would take a week from 9/19. I wonder what is going on in America? For me August and September are troubling months with strange things happening. And— If it is happening to me who else? So I am reporting it. Another thing; I sent a ck to Comcast for $100.00 on 9/9. Hasn't shown up to it's destination yet. Not a norm. Should have been posted by now. It's 9/19. I'm waiting. If it doesn't show up that's money I will have to spend to cancel it and time waiting for it to post. Going back to the complaint I have registered here— I want my affairs to be in order when I pass, a false reinstatement notice has inferences that may lead to confusion later. The supervisor said they didn't send the letter. What is going on here?
Anyone else having trouble like this? If so How did you handle it?
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