We purchased a ring from Jared on August 29 at the Orlando, FL International Drive location. It has been a complete nightmare. The sales person, Jenny, did not listen to me when I told her the size I needed. She has the ring sized as a 5 when I told her I needed something smaller. We went back to the store to pick it up a few hours later. The ring was too big. It came off my finger too easily. She told me to wear it a few days then bring it back to get it re-sized if it was still uncomfortable. I really didn’t want to do that. But I did anyway. Moreover, I was initially happy I found a ring I liked. Well the ring felt more and more un-secure. I went to another Jared location. They were down a few jewelers and could not get the ring back to me timely.
Unfortunately, I went back to the I-Drive location and dropped the ring off on Wednesday Sept 14th. After 8pm I went back to pick up the ring on September 14th. The ring seemed bigger or not sized down at all. I was not happy.tiffany, the store manager, said how sorry she was. They noticed that they jeweler was using a measuring mechanism that was off-set. She promised to have the ring ready for me the next morning. I go and pick up the ring on Thursday, September 15. The ring was so small I could barely get it on. I asked if I could return it if I needed to.tiffany said definitely as long as I am within the 30 day window. That night I had to use Vaseline to get it off. I was so frustrated. Three times to reisize a ring. I should have gone to Wal-Mart.
I took the ring back to the store on Friday for a return. The sales associate refused to give me my money back because the ring was paid for in cash. Supposedly they don’t keep cash in the store for security reasons. I found that laughable. Jared has hundreds of thousands of dollars of jewelry, a vault and a security guard at the door and they are AFRIAD to have cash!!! WOW. They said it would be two week s before I could get my money back. That seemed crazy to me because there was no mentioned of that when the purchase was made. There was nothing on the receipt that stated that this was the policy. The general manager, Tim, explained that they are still using old receipts and the old receipts do not have this information. He tried to be helpful, but at this point I just wanted my money back so I could go to another jeweler and purchase a ring. I was upset because I didn’t trust that I would get my money back. Jared has not been able to deliver on anything promised. I have a $200 warranty on a ring that Jared has no skilled employees at the I-Drive location to size appropriately. I cannot even prove that this actually the policy. The corporate office should allow the local stores to print their own checks. Moreover, if the check must be cut at the corporate office it should be sent by FedEx to the customer for next day delivery. TWO weeks is absurd especially when this policy is not on the receipt! Tim suggested that I call guest service. That was a complete waste of time. I repeated everything to two different people Tonya and Shannon. They were not able to assist with anything. They were reading from a script and were absolutely useless. All they could say it what the receipt should have said. Their response was pitiful.
My husband came by the store and completed the transaction with Tim. I left them in the store. The Jared process took an occasion that should have been monumental and my life and soured it. If all goes well I will never enter a Jared location again.
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