I first started patronizing their establishment back in the late 90's. Since they bought and sold new and used books, I brought in a lot of books to sell them. I accumulated over $100.00 in store credit which I used to buy two (2) $50.00 gift certificates, with $5.75 left in my account. I was assured by the employee that there was no expiry date on the certificates and that I could either spend them myself or give them to somebody else.
In 2008 I was looking to buy some of their health products, when I asked about the $5.75 left in my account. I was told that it was empty. Luckily I save a somewhat faded but still legible sales receipt proving that I had a balance of $5.75 left, which they restored to my account. While I was sorting this out, I bought my stuff somewhere else.
August 7 I found the gift certificates I had misplaced and decided to redeem them for books. When I met the new owner, Renee Demers, she flat out refused to honor them, saying that since they weren't stamped and signed by her that they weren't valid and possibly fraudulent, and even said that by all rights she should tear them up, which would have prompted me to call the police.
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