I found US Passports Now on the internet. I wanted to get a passport for my child and I really didn't know the easiest process to go about doing so. I signed up online and was very confused with what the next steps were after signing up and paying the $129.00 fee. I did this on a weekend and the following Monday I called to clarify the process with the company.
To my dismay, I was told that I would have to pay an additional $150.00 to get the passport. I immediatly responded that I wanted to cancel and go directly to the post office to avoid any further costs or confusion. I was told by a "DANYEL" that no matter what, I could not get a full refund. But instead, $50.00 would be kept as part of a "company policy" on cancellation. I was told that although I signed up online on a weekend, I had a "spot" held for my order in line for a passport. And that "spot" was reserved for me and that is why I would only receive part of my refund.
I was told that my refund would take 28 days from cancellation and that there was no way to get the entire amount. I asked to speak with the supervision and at that time was told that the person I was speaking with was the supervisior. Finally, another supervisior by the name of "Dave" got on the line and told me in a very rude way that there was no one else to complain to and that I wasn't getting my money back.
I tried calling back several times and no one answered. The next day I called again and was directed to "Viola" and at that point I realised that there are only 5 people who work for US Passports Now. There is no complaint line, no mailing address, I couldnt get a last name or any kind work Identification number from any of the "service reps".
This is a complete scam and I cannot believe that no one has sued them yet. I am trying to contact my bank so that they may assist with this issue. I really hope I do get the rest of my refund and I have no idea why it would take 28 days. Can someone please do something to put these SCAMMERS out of business? This is not fair.
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