My husband, daughter, son and I went into the AT&T store in the mall here to get cellphones in June of last year. The girl that waited on us told us 3 phones would run us between $150-$200. We were amazed because the one phone my husband wanted was very expensive phone. He was trying to make up his mind between that one and the one for over $400. I asked her the price difference and she told us that with promotions and rebates and THAT phone, all 3 phones would be between $200 and $250. We took them. When the slip came up for me to sign, my husbands phone alone said over $400.
When I questioned her about it, she told us that the promotions and rebates werent on that bill and it would take until the first bill for us to see the "TRUE" price. Besides, we had 30 days to return them if we didnt like them. My husband and daughter loved their phones. My phone was nice but my phone didnt work everywhere like she promised it would. I was willing to let it go as it was only because everyone else was happy. Then the phone bill came... I had been charged the full price for all the phones. THere were NO promotions! The prices she had told us, didnt exist! When we went to take the phones back we were told that it was after our 30 days. I told them we didnt know there was a problem until the phone bill came. You see, it was held up because of the 4th of July.
I told them that we had no problems until the bill came AFTER THE THIRTY DAYS! They said that as far as they were concerned 30 days was 30 days! After arguing with them I called AT&T wireless and they said that they felt bad and that they had heard that independent stores would do this and that in no way did that reflect the main company. They would however refund the $175 disconnect for each line and that they couldnt do anything about the equipment because that was the independent store. I then went in and talked to the manager at the store and she told me that the lady that sold us the phones was her #1 seller and she couldnt believe that this lady would lie about the prices of the phones.
The manager told us that we were stuck with the phones and that we owed AT&T all of the money. I had the phones with me and she said that she would not take them back because it was way over 30 days now. I called AT&T wireless back and they said their hands were tied. I was stuck with the phones. I then tried to find out who the owner was of this kioski where we got the phones.
I found out from the mall that it wasnt an independent phone store like I was told, it was a corporate store owned by AT&T. When I called AT&T wireless back they basically said " Oh well, you signed the paper, 30 days are up... Pay us the money!" I have sinced been contacted by a gentleman that said that he is representing AT&T. He has informed me that he knows that AT&T does this all the time with ripping people off and it is a shame and that AT&T has alot of money and they will ruin your credit rating and attach wages if need be to get their money. I still have 3 phones sitting here in boxes, waiting to return them to AT&T... Anyone have any suggestions?
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