Complaint / Review
Songbird Garden
Unrequested product substitution, won't pay full return

I ordered peanut boost "ball" plugs that are about 3" in diameter. They sent suet dough plugs that are about 1 1/4 " in diameter. They do not fit my bird feeder. They said they had the right to make substitutes if the first product was not available. I told them they should have notified me first as I would have cancelled the order. First they said they could charge a restocking fee if I returned them. They refused to pay the return postage and said they would give me a store credit instead. I am out $70.00 unless my credit card company can get it back. They sould be put out of business.