My wife noticed a strange charge for $25.00 on our Master Card originated by "11950 SW Garden Place" and asked me what it was. I didn't recognize it either, so we began investigating. GOOGLE brought us to this page where we saw several usacomplaints.com of fraudulent charges, all of which track back to 11950 SW Garden Place. This appears to be some sort of ATT cellular blling operation. Since our cellular service is thru BOOST, not ATT, we didn't make a ATT-BOOST connection at that time.
Because we believed the charge to be fraudulent, we notified our credit card company. They said they recognized the billing signature as one they receive many complaints about, immediately cancelled that credit card, and issued a new one with a different number. Express delivery for our replacement cards cost us $8.00.
Then, in reviewing our BOOST Mobile account online, we found that a balance of $28.20 on one of our two accounts had been zeroed out and exactly one minute later, our credit card had been charged another $25.00 — apparently the same $25.00 we were trying to get answers for when this all started.
Nowhere in BOOST's autopay by credit card did they mention using a third party to actually collect the payments - however, they do — namely Vesta BOOST at 11950 SW Garden Place in Portland OR.
Long story short, despite BOOST representative's full assurance when we shifted to them that neither our deposits nor our minutes would ever expire, we were told today by BOOST that both expire every 90 days.
When I tried to close both accounts today due to what I consider to be a ripoff, I was told that BOOST does not close accounts - rather, when the deposit runs out without being refilled, the account automatically expires. So be it.
Despite the fact an authorized BOOST representative told us what he did, neither BOOST customer service nor BOOST billing department was willing to make things right with us.
So - BOOST and VESTA BOOST ripped us off for a total of $82.00 (including that $8.00 express delivery fee for replacement credit cards).
I recommend you find a cellular service that conducts business ia a REPUTABLE manner. Zeroing out a perfectly good $28.20 balance and then one minute later hitting my credit card with a $25.00 charge to replenish a low balance is not reputable in my book.
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