Complaint / Review
Public Storage
Liars and scam artists

This company's website and the banner outside their physical location both advertise "$1 for 1 month" but I was billed $12.50 instead.

When I called customer support (877-788-2028), I was told by Jacquelynn that I had paid a lesser amount than what is reflected by both my bank statement and my account information on publicstorage.com.

I was also told that the 1 dollar promotional rate had been applied to ONE DAY because I began my rental on the very last day of the previous calendar month. I did NOT receive the first month for $1!

This is inexcusable and I will not rest until $11.51 is credited back to me. I chose Public Storage because of this promotional offer and I was jilted to the MAX! They are scam artists, as far as I'm concerned, and I'm going to make a point to tell EVERYONE the kind of dirty dealings they put over on their customers. For shame!