This beauty supply is very difficult to deal with and deceiving. Although I respected the long list of rules that you must obey, I still endured difficulty with the management for a mistake that they created to begin with.
I am internationally located for the moment but I am an american citizen. I ordered products the first time only to receive it 3 months later due to the lack of their filing the forms correctly at the post office (although they claim to be very well and capable of shipping internationally).
To simplify the next order I made, I had the order shipped to family and had it expedited to be received in 2 days (I paid the premium price for UPS) only to discover they claimed to have shipped it but there was no tracking number! I made several attempts by email and 5 phone calls (remind you international and on my dime) only to find out that the product had finally reached my family 3 weeks later! By usps.
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