Switched from cable to satellite for better reception and lower cost about 3 years ago. Everything worked fine for a while. Then a receiver button broke. Spoke with customer service rep when making a payment to report the problem. As the receiver still worked as long as we had the remote, we didn't make a big deal about it.
Then the remotes stopped working and another button broke. Spoke with another rep, but got disconnected. Spoke with another rep a couple of months ago about sending a tech out to the house to replace the equipment - got disconnected.
Called again today - got disconnected. Called back this time instead of putting it off again and spoke with a rep, a supervisor and a rep from exec cust service. Respectfully asked for a credit for 2 months (generous considering how many months I had been paying for this already without service) and for a rep to replace the broken equipment.
Was told that they will not issue a credit as they cannot seem to find any evidence of any of my phone conversations with their reps.interesting! Absolutely the worst customer service I have ever encountered. Sending equipment back - switching was a big mistake.
Just for the heck of it, I called back later in the afternoon, and guess what. Even though I spoke with 2 reps, a supervisor and the executive customer service rep, there is no record that I called today! What a big surprise!
I've never complained about a company or service before nor have I ever asked for a credit - just paid the bill. During the period of time without Dish service, we used our Netflix; and I was busy with taking care of my Mother. She past recently, so now I have time to chase down the loose ends of my life that just weren't all that important at the time.
What a great company Dish Network is, funny how the customer service survey call I was to receive to rate the service was disconnected too.
0 comments