My son had an emergency and his cell phone would not work where he was, so he called me collect. I had to use a credit card or debit card to accept his call. When I checked my bank account online it said they had taken out $5.00. Which I had no problem with for a 3 minute call, so I knew he was okay. Well then I went online the next day a found they had charged my account with $37.81 for the 3 minute call. I was furious. I called the 800# on the withdrawal memo and let them know exactly what I thought of there service. I was sent to a supervisor and she refunded me the entire amount but said it would take 7-10 days before it would be reflected on my bank account.
Believe this or not but the supervisors name was, and I quote, "Fannie Mae"; can you believe that. Doesn't that sound phony to you? Well she said no mam that is really my name "Fannie Mae Johnson".
I certainly hope this money is back in my account in 7-10 becasue I am retired and on a fixed income and had to run my last $40.00 out to the bank to avoid an overdraft fee of $33.00 becasue of these outrageous and ridiculous charges.
I contacted my son and said that ever happens again you buy a $5.00 phone card and call me.
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