This company is the biggest rip off ever. First they give you a quote they won't stick with and then they leave your stuff outside not loaded where it needs to go if it is not convenient for them to do so. They bring 4 guys to load everything because they are on a time table, but when they are unloading they bring 1 day worker and the driver doesn't do shit. The BINDING quote doesnt mean anything. Dont believe them if they tell you, just call to add whatever you think you forgot it will cost you 10Xs that and they wont tell you what it will cost until everything is loaded into the truck and you cant do anything about it.
I had an agreement that they would move my property from Texas to California to be placed into a storage facility. Of course they agreed, but once they got to California they unloaded the truck took off the moving pads and left leaving all the stuff outside to be loaded into the storage by us. The storage POD was less than 10 feet from the truck where they unloaded, and yet they unloaded onto the pavement and then left everything there for us to move into the POD.
Krista is nice at first, but the minute you call to complain about something she is a bitch who won't do shit to help you. I spent 5K on a move that could have been better organized and completed by a group of 10 year olds. This is her response when I told her that only 2 people were there to unload and that they did NOT move the items into the storage as promised It doesnt matter how many people are there and you werent there so you dont know let me talk to my driver. I was there long enough to know that they were not doing any work other than sliding my bins down a ramp onto the pavement. I also was there long enough to realize that only 1 of the guys was actually working.
The employees including Tekla do not know what they are promising and what they can and cannot deliver. Though she tries to be accommodating, once they have your deposit and your stuff you will NOT get ANY HELP.
Not only is Krista obnoxious on the phone when dealing with issues she is condescending in tone and doesnt realize that she is in the CUSTOMER SERVICE business. If you use this business be prepared for pleasant and nice in the beginning and a two faced snatch when there are problems.
It is one thing to have misjudged and been off on a quote. It is also one thing to not deliver what was promised in a manner that a customer would be satisfied with but it is NOT acceptable to speak to someone who just wrote you a $5K check like they were some moron who fell off the turnip truck. I know for a fact that I wasted my money and time dealing with this company and should have believed the other comments of other customers.
In researching after the fact this company has multiple complaints to the Better Business Bureau and has had its BBB rating revoked!
I have had a more pleasant experience moving my own stuff with a uhaul and a group of friends. Never will I use this company nor recommend it to my WORST ENEMY! Krista is a liar and outright nasty lady and the driver Isreal or something is a lazy SOB who lets the other guy do all the work. All You Can Move should change their name to ALL YOU CAN SCAM!!!
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