Verizon uses trickery and deceit to renew my cell phone contract without my authorization. Then when I tried to resolve the issue with customer service they just stated I would have to pay the early termination fee even though I never renewed to contract, and if I didn't pay it that it would be sent to collections. So basically I have to be screwed by them or screw up my credit. There needs to be some recourse that consumers can take instead of being screwed by big business
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