I recently contracted Morse Moving & Storage (Allied Moving in the Mt. Pleasant yellow pages) to move my daughter's possessions from a storage unit in Mt. Pleasant to an apartment in Auburn Hills (Oakland County). Their "estimator" (what a joke!) did an on-site survey of the storage unit, and estimated the weight at 1800 pounds. He advised that their minimum was 2000 pounds and would charge me for that. I provided him with the exact street address for the apartment in Oakland County. His estimate for the move was $933. He advised that there "might" be an additional $40-50 charge for the apartment being on the second floor.
On the day of the move, I met the Morse employees at the unit and they loaded the truck. I want to say at this time that the two young men who did the actual work were courteous and professional and I have no complaints about them whatsoever.
I left as they were closing up their truck and met them later at the Auburn Hills address. Prior to unloading the truck, they advised that I had to sign the bill. It was for $1245. The weigh-slip for the actual weight was just over 2800 pounds, over 1000 pounds over the estimate. Further, there was a surcharge for "Oakland County" (??), a charge for the second-floor (even though it was only half a floor up from the parking lot, and $245 "fuel surcharge", NEVER mentioned at the time of the estimate.
I refused to pay, and they advised that they couldn't unload until the problem was resolved. I contacted Morse, got put on hold, call was dropped, recontacted, got the area manager who took the details and said he would contact his supervisor. Supervisor called me back 20 minutes later, and after a LONG conversation we agreed on a (slightly) lower price. Otherwise my daughter's stuff went into storage until it was settled. Can you spell "hostage"??
My check was not cashed for almost two weeks, and then only after I called to see what the problem was, then threatened to stop payment unless they got off their butts. What company doesn't do at least weekly deposits?
Finally, tonight, I went to their so-called "rating" page, and after trying with Firefox AND IE, was unable to post any kind of a negative response or give them any kind of a "star" rating. How about that? Of course, the other twenty-three ratings that WERE there were all 5-stars... Hmmmmmm...
I'd strongly suggest looking elsewhere for a moving company. Morse's management is lacking, their estimator, to repeat myself, is a joke. Again, the two fellows who did the actual work were top-notch professionals, and I tipped them well. They advised that my case was not unusual, and that one interstate household load had been missed by... 10,000 (ten thousand!) pounds. I think my Yorkie terrier could have come that close.
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