I recently order part needed for restoring my antique Steinway piano. Of the four parts ordered, only one was satifactory. Of the others, one part broke, another was just not a quality part although it was at least similar to the advertised item, and the last part was not even close to the part shown on their websites. These last to parts averaged $45 each.
The last part was just some super cheap wood that was not even similar to the part I ordered The part I wanted was a pair of turned spindles used to support the piano's pedal assembly. What I got were two unturned, square 'sticks' that were not even the same size. These sticks had little shaping but were not what I needed.
I emailed the company asking what the deal was. They didn't understand what I got, but said they'd check with the wharehouse and see if the parts they had were correct.
As of this posting, I've never heard back about that, or anything. So I requested a Return Merchandise Authoriztion number, which they provided. I shipped the parts back, and have not heard anything since. No refund, no questions, nothing.
I guess maybe they think I sent back some garbage I made, thinking I'm trying to rip them off. Maybe they sent me the garbage so they could make that claim! Who knows, and it's impossible to tell since they haven't sent me any further information..
Buyer beware.
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