Complaint / Review
NYX Cosmetics
L.A. Based NYX Cosmetics company uses bait-and-switch tactics to profit off of customers' troubles. Commerce, California

L.A. Based NYX Cosmetics company uses bait-and-switch tactics to profit off of customers' troubles. Commerce, California.

NYX Cosmetics advertised a 12-hour sale where the majority of their products would be $1.20. Conveniently, their servers went down at the beginning of the sale and stayed down for the duration. Very few people were able to purchase items at the sale price, resulting in thousands of unhappy customers. To satiate these unhappy customers, NYX Cosmetics promised a coupon for 50% off, good for the remainder of the week. They offered their customers a WORSE sale, combined with terrible customer service.

Servers went down exactly at the time the sale was supposed to startPeople were able to view other peoples CC # onlineThe CSRs have been hanging up on angry customersFacebook comment have been deleted

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