After paying a premium payment along with my monthly rental payment for electronic equipment, Jeremy the store manager and Dave Miller the regional manager refused to give me the claim information I needed to file a claim. Then Dave Miller refused to file a claim on my behalf because I was a late pay customer. I spoke to the claim's company that cover your equipment if you have loss of employment, they said since I was an active member at the time of my job loss, my equipement is covered for four months of monthly payments. I have reported this incident to the Oklahoma Attorney General today and have to wait 30 days to hear an answer. I believe that the store manager Jeremy is uneducated regarding their own products and services they sell. He had no idea what I was talking about in regards to the insurance that should cover the rental equipment I rented. And the regional manager, Dave Miller, is just pissed for his manager and refused to file a claim on my behalf because I was a late pay. Regardless, I made my payments and premium insurance payments. I am requesting the AG to investigate Rent 1st for insurance fraud and purposely withholding consumer information. Don't rent from Rent1st... They will leave you last.
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