I ordered two dresses and encouraged several others to do so from www.dressale.com. Our event was April 30. The dresses were all ordered at the beginning of March. We were all assured that our dresses would arrive no later than the 20th & 23rd of April.
Here are the Emails that went back and forth.
Order was placed March 10
Hello customer,
This is from dressale, please make sure the dress details bellow:
1. Color
2. Size
4. We will let you get the dress by 20th April according to its process, is that proper?
Best wishes
Yes, that is proper. I need it by April 20th
The color is silver
The size is 24 W
Hi,
thanks for ur cooperation. Now all the information is confirmed, no change is available from now on. We wil begin to make ur dress, no worries. Just waiting for ur dress.
Best wishes!
April 21 (after live chat)
Hi,
sorry, since it is a little busy this period, it is delayed a little, but our workers is trying their best for your dress, can u extend us more days? Is taht ok to let you get the dress by the end of april, as compensation, we will give you some discount next shopping
please tell us asap
Best wishes.
Jessica,
We have one gala tomorrow. My dress and my daughter'sn dress were to be worn for that occaision. We were told it would be here in time. No one even called to let us know that the would not be read and I was assured that the would be here no later than Friday. The next gala is April 30 which means we will need them NO LATER than April 26!!!
When Rose called me about these orders, before I placed these orders, she guarenteed us the would be HERE IN TIME! Giving me a discount next time, you say... Do you think I would order again from your company if you cannot and will not deliver the goods THIS TIME!!!
You take my money and you do not live up to your word! That seems like a scam! And... Decitful and thievery! Especially since I spoke with someone already last week and the PROMISED we would have the dreses TOMORROW! It is too late to get other dresses and ou have ruined ONE event already!
Jessica,
I will wait until Tuesday. If my dresses are not here then, I will begin to write online and you can be sure I will take OTHER action as well!
Dear customer,
sorry to bring such trouble for you. If you still want that dress, could you spare us some time, and we will let you get the dress before april 30th, wish you can consider about that.
Jenny,
best wishes
Jessica,
It is not one dress, it is BOTH of them! We both need the dresses so we can be sure they fit properly! I want to know when you expect them to be here!
Hi XXXX
your dress now is on busy making. And it will be finished soon, you will get it around 30th april. When the dress is shipped, we will send you the tracking number
best wishes!
I appreciate your communication, but dresses are needed for wedding on April 30th! I will need to have them before. No later than the 29th.
PLEASE! I am begging you!
Thanks, we got it!
Have a nice day!
Please do not ruin my son's wedding for me. I beg you!
Please have it here on time!
On Fri, Apr 22 at 1:04 PM, Jessica wrote:
thanks, we got it!
Have a nice day!
Dear customer,
we will let you get the dress by april 29th. Once we ship your dress, we will email you the tracking number.
Jenny,
best wishes
You are not Honest! The dresses will not arrive by the 29th. You are deceitful thieves and have made me angry.
On Mon, Apr 25 at 6:33 PM, Jessica wrote:
hi
we will hurry it up for you. If we don't, we will give you the refund!
April 27
I sent you several people to get dresses.
Myself, daughter Xxxxxxxxx Xxxxx, another guest Jane Xxxxxxxxx, and several others who I have not heard from regarding whether their dresses will be done for this event! You have all along dishonored our arrangement and had no intention of delivering on time! You are dishonorable and we will write on the internet to let others know that your company is a fraud! There is no indication of the dresses making it here by Firday at the very least. Mrs. Xxxxxxxxx said she was on the phone discussing this with your company yesterday and you informed her it would not come until May 20 which is a month later than the dresses were suppose to be here. You have ruined this day for many.
I will do all I can to spread the word about how dishonest you are.
April 30
My son's wedding is today. My dress & my daughter's dress are not here. I wish to get a refund for BOTH dresses and cancel the orders! Refund money and put BACK onto my credit card.
Service customer
to Xxxx Xxxxx [email protected]
dateSat, Apr 30 at 4:05 PM
subjectRe: Order Confirmati? On No: XXXXX
mailed-bymaso. Hk
Hi, We custom make all the dresses online, so we need time to make it and then ship the dress to you. Usually it will take about one month to let you get the dress that you can find on our website. Really, hope that you can extend us more time to make it.
However, if you stick to cancel this order, we will do that for you, but there is a charge for the wasted fabric and the handling fee for money bonkers, that will make us suffer a lot, so pls reconsider. I will wait for your confirmation.
Joy
Best wishes
May 1
ABsolutely NOT! The dresses were suppose to be here by APRIL 20 & 23! MY son's wedding was yesterday!
YOU cost me ALOT of extra money for my dress, my daughter's dress, new shoes for both of us, and other accessories! No no no! You lied when you told us the dresses were to be ready! You caused me angst, and worry and many many tears!
YOU have all these emails to look at! You see how I begged you to have it for me! YOU have taken my money and NOT produced the goods on time! Send me my money! All of it! You are liars, dishonorable and now... THIEVES!
I EXPECT ALL OF MY MONEY! I am going to start writing very bad reviews about you online as well, so no other person has to have the heartbreak we all did!
DO NOT ORDER your dresses from here! You will be sorry! I hope I can help others to keep them from the! $%R*^&$ we went through!
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