I received a forwarded bill for $48 to my new address in Graham last November stating I owed money on a calling card for a number I had 8 years ago. I never had an account with Sprint at that number.
I was told not to worry, that it had been paid. I told them 'not by me' and I wanted them to ensure the card would be cancelled to avoid any other fraudulent use. They sent me a new bill at the end of January for $60 with my new address on it (how they got that, I don't know), stating they had reported me to the Credit Bureaus for non-payment.
I tried to reach them by phone and after 40 minutes of being on hold, I hung up and resorted to email. I agree that their customer service sucks also. When you do reach them by phone, they can only take payments; any complaints, they refer you to a number that no one will answer.
My next email is to the FTC. One would think when you change a phone number, as I did back in 1996, that any affiliation with the old number would be cancelled since old numbers are often given to new customers for their use. What gives???
0 comments