Our not-for-profit company sells our product only once a year at a convention, and we had hoped to find a credit card processing company that did not require a long term contract. At the time we were looking, the home page of Alpha Card Services seemed to promise exactly that. I told them at the beginning about our unique needs and after somewhat lengthy paperwork we were on-board. The processing and machine itself worked fine, after we sorted out some glitches that were primarily due to our inexperience with the process, as we had never done this before. We returned the machine and notified them of our intent to cancel within one month.
Too bad. They are continuing to send us bills which apparently last a full year. Nothing we discussed on the phone is a matter of record, and they deny everything.
So, yes, it was my fault for not getting something specific in writing. I would NOT believe anything they tell you over the phone. They are on solid ground legally as the small print does state a 12 month contract. My bad for not reading every word.
My advice is: be very careful if you elect to do business with this company.
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