United States Van Lines is a crook and a crock of SHIT! Stay away from this company, located in Margate, Florida. I wish I did. First, they will be really nice and say that they will "take care of everything", promise you anything, even the seemingly impossible, to get your job. HOWARD MELNICK, if that is his real name, was our rep - and when I realized this was going down, he just kind of laughed. What an ass! When you say - BIG HEAVY FURNITURE, make sure you YELL REALLY LOUD, because apparently, they don't hear very well. If you have a question, be prepared to be connected to the WRONG PEOPLE, wait 20-30 minutes on hold, and be "accidentally" hung-up on. They will switch things around - dates, times, crews - after you pay the deposit and tell you that YOU SIGNED the agreement, so they can. If something does go wrong, which it will, be prepared to go-it alone, or at least hope it is before 5PM, 'cuz the office is closed and everybody is going home! Company sales reps can REFUSE to take calls from their customers. If you insist on talking to a supervisor, the receptionist can tell you "no", which I guess is OK by company customer service guidelines. United States Van Lines IS NOT a moving company, they are a brokerage - which
means they hire XYZ Idiot and Asshole Moving Company to move your stuff. The more they fit in the truck, the more money they will make overall. American? Possible, but whose to say. English? Maybe, but don't expect it. Make sure your wallet, keys, jewelery and everything else is put away BEFORE you let these "professionals" into your house. I can't prove anything, but I suspect STICKY FINGERS. If they hire A PLUS Movers - they are also a sham. A PLUS Movers' paperwork is from RELLO Van Lines, which is a defunct company from New Jersey. Somehow, Rello is in business in Pompano
Beach, FL (but with NJ paperwork)... Right next to Margate, FL, the home of United States Van Lines. What a SCAM! What is that smell? - Yes, that smell comes from a human body. Be prepared.
PACK IT YOURSELF, otherwise, somehow, a $15 packing fee per box becomes $50. Hearing
problems must be common in the company - someone send a doctor - because when you say, PLEASE TAKE CARE with this important object of sentimental value, they must not hear you. They wouldn't just ignore you. Don't expect blankets around furniture or packing-bands on drawers.
When your stuff arrives, just keep the dumpster nearby. Broken glass - ripped & stained fabric - scratched finishes - chips in table legs - crushed boxes. "Just glue it back on, " he said to me. What?!?! Expect a big final bill from the movers - our went over $1000 more due to "over weight" issues. And if you have a claim, which you will have, expect the RUNAROUND and WRONG FORMS and NO RETURN CALLS then it is your fault because you didn't jump through the fire-hoops fast enough. They will BLAME THE MOVERS, of course, not taking any responsibility for hiring
these FOOLS, but they will help you "file a claim"- yea, if I can ever get a person on the phone for longer than 2 minutes before being transferred to another jerk or have the call be dropped. BTW - the owner is Aldo Disrorbo, who has a questionable reputation for doing the same thing under various company names. They do not care. They do not care. They do not care. Stay away from united states van lines!
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