I have been sent a letter stating I am going to be charged a security deposit for Duke Power. I am being charged this because they say I have made unsatisfactory payments. I am disabled and my heat pump went out. I could not afford to replace it. My payments have gone up because of trying to heat with space heaters and cool with window units. I have called them and made payment arraingements with them which I have always paid and that they agreed to. Now they want me to pay this security deposit of $550 which is more than half of what I draw a month. I not only think this is not right but seems to me somewhat illegal. If anyone can help me I would greatly appreciate it.
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