The customer service rep tell us that the billing date on the bill isn't correct and the balance is due from last month. I showed the customer service rep I paid payments so how is this possible? I then ask so your telling me the billing dates on the bill what you are charging me for your saying that's not correct that the billing is being charged for a bill I already paid she said yes. I said so I am being charged for services I don't have she said yes I said can I get my bill fixed I am tired of having this problem every single month. She ignored us and said my computer shows you only contacted our company once in Nov and that has been it. I said miss I been contacting your company not on in Nov but months before that as well and all the time after that. She pretty much out right called us a liar. As soon as another company is available in our area we will most likely change. Time Warner does not respond nor fix their mistakes in a timely manner. They offer no service after business hours even if it was their fault. It is extremely difficult to get a response from them. We have not had a very good experience with this company and would not recommend them.
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