I would like to bring your attention to a complaint I have about the staff attitude/knowledge at your department store, located at Hecht's
8270 Sudley Road Manassas, Virginia 20109. I hope you are able to resolve this situation. Specifically, I'm writing about rude/unhelpful staff I encountered.
Hello this is an open letter to the Company (May, "Hecht's")
Are your employee's inequitable and discriminatory
(anti or against Federal workers in uniform?)
I was at the Manassas Store (8270 Sudley Road Manassas,
Virginia 20109 (703-368-7131)
In which Mr Michael A. Hummer Div. Of sales Manager
at Ext. 499) On Nov. 28 2001.
I received there ad's flier for Wed. Nov. 28
(3Days only) Extra 20% off bonus coupons.
Pages not marked but, on page (after 34 and before 35) insert Calphalon pans on sale.
I also ask for Circulon 5 Qt. Colander stockpot.
I was 10 min.'s in to looking with Ms. Munc Hussein.
When Ms. Bvende Pamplin (Rudely intrepid Ms. Hussein
and I looking for the Caphalon 10" omelet pan.)
Ms. Hussein stopped helping me to run a register (3.99 idem) for Ms. Pamplin.
I do believe they look down on a man in uniform attire,
(as I was in uniform) I work for DoD., OSD. (Department of Defense, Office of the Secretary of Defenses.) at the Pentagon.
Ms. Hussein could not find the 10" Calphalon pans that were on sale. I ask for a rain check. She said ok. I paid for the Circulon 5 Qt. Colander stockpot. But she did not give me a rain check so I said I like one and on a SCRAP piece of paper I put my name (in protest) and
Number, I ask why there was no forms and this paper can EASILY get missed placed. (Just like the form can too. It has happen before at Hecht's) Not liking the Scrap paper I ask for the office, I had gone there to see the
Management. When getting there I ask Ms. Mzl Cheatham
for the store management (manager) she want me to go back to Ms. Hussein in which I was not going to do we all ready established she does not have the rain check form. Ms. Cheatham then asked (as to be irresponsible to me if I was in the boy scouts. (As if that's a bad thing)
I quickly informed her (Ms. Cheatham I work for OSD).
Thats when she should (and had the opportunity to)
apologized and be apologetic, but no she waited till all
the new employee's, Ms. Pamplin, Mr. Hummer and Ms. Hussein
left to say a word.
Well the next person I see was Ms. Bvende Pamplin.
In which she was the problem with rudely interrupting
Ms. Hussein and I at the register. She informed me the
Manager was not available and she was the secretary of
the manager. This is where the manager came into the
room and said he was not on the clock (not here yet)
even thou I observed him leaving the office area when I
was going to the office. I ask for his business card
(in which he gave me Mr. Michael A. Hummer card)
and he copied down the person/person's name of all
involved. (It was what I ask for.)
Please note that I was sold the pans that they (DID NOT HAVE) did have, (Calphalon) and Ms. Hussein was thinking they were all the same she was looking for Circulon pan's area only. (I did give her the ad to read. Thinking she could read English.) I was sold one pan at 50% off and some chocolate (from Ms. Pamplin)
despite the fact that store manager should do what was
right. I never had seen the store manager / (again).
R/S Harlan W
Here's what I'd like to see happen: Have a meeting with all party's and my self (in the one morning) Make good by some condiderasion for my time spent telling whays wrong with your stor and STOP Chauvinistic, Prejudiced ways I would definitely think twice before spending money at your store again.
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