I bought a home warranty from this company on 11/1 for $395. I specifically made it a point to speak with a sales rep on the phone because I was concerned about the age of my appliances and systems. He assured me that they would be 100% covered. When I received the written policy, I called him again because the policy stated that only 2 claims were allowed per year. He told me that only applied to electronics.
I filed a claim for a new range hood in December.
In January, an update to my policy was mailed to me. All of a sudden there is an age limitation on appliances and systems. AND only 2 claims are allowed per year!
I finally got the new range hood in February. I called the sales rep to let him know and asked him about the updates to my policy. He said that it wasn't his fault and that I could e-mail him to cancel the policy. Realizing that it would cost too much to cancel the policy, I just sent him a complaint e-mail. Then I received not just 1, but 2 e-mails from the company's accounting department saying they were going to credit my bank account for $65.13. I e-mailed back that I was not authorizing the cancellation of my policy.
On 2/22, my bank account was credited $65.13. So the new range hood cost me a $65 service fee and $329.87! What a ripoff!
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