A few weeks ago, my boyfriend received a letter from National Credit Solutions, stating he had an unreturned video and owed $99.48, the unreturned video is from 12. Now, from that time until they went out of business, he had rented several more videos and was never made aware of any late fees. As with any rental company, late fees are collected before you can rent anything else. At no time was there any unpaid late fees and this is a mere attempt to prey upon randomly, selected past customers. The first he heard of this was a few weeks ago, when he received the letter from NCS.
He made several attempts to reach NCS, to no avail, the line was constantly busy. After faxing them and asking them to call, he was able to speak with a CSR, a very rude one, at that, she offered no real information, other than what the letter stated. We asked for proof of the mysterious, unreturned video and was told they didn't have to provide anything, but he could provide proof that he returned the video, at this point, it becomes comical. Because she was being so rude, we ended the call. Two days later, he called back, to discuss this matter and was told, by the CSR, they couldn't discuss it because the Attorney General was doing an invesigation. He asked if all of the (NCS) accounts were being invesigated and the rep said just the Hollywood Video ones.
Hollywood Video is filing false claims against innocent people, the numerous complaints filed here, screams that.
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