When i signed up with this company, they did not send a bill for over 6 months. Then HUGE bills came every 2-3 weeks. Some bills were preceded by a notice NOT to pay the next bill.
I called to have a bill explained, it took 3 days to get through.By thatvpoint, i truly had NO idea if the bill was correct or not. But, impaid the bill via american express over the phone. A week or so later, i went to use my phone, and it didn't work. Spent several HOURS trying to get through, and was finally told that my phone had been shut off for non-payment... Even though the payment had been received by them PRIOR to them shutting off the phone. Had to wait 2 days for the service to resume. Mind you, i TOLD the customer service person that i was disabled, and my muscles are affected, and that i use the phone for emergencies in the car.
Once i got another company, i called for the service to be d/c'd, and asked for a final bill. I was told that they didn't do that, that i had to wait for the bills to show up.
11/15, i paid the bill of $91.13 via amex via phone. Today, i get a COLLECTION notice, dated 11/22, for..$91.13.
Spent HOURS on hold, also kept getting abruptly cut off by a recording. I did manage to speak to 4 different people, 4 different times. All refused to put a supervisor on, all singularly unhelpful. They said it wasn't worldcom's job to check with american express to see if the payment had cleared there. That was MY job. I called amex, the payment DID clear there on 11/15.
These people are rude and unhelpful, and obviously unsupervised. If i HAD had a car breakdown while my phone was out, i would have been stranded. I asked the person in cllections to give me the corporate telephone number, she gave me a number that put me on hold, and then once again, the recording cut me off.
So, if you are disabled. Stay away from this company. They will leave you stranded in 'on hold' purgatory.
I am planning on contacting all the disabled groups i can find, to make them aware of this
Thank you, nancy walters rn
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