I had an ALL INCLUSIVE DOOR TO DOOR quote. They get to my place the morning I have to move out and start putting the screws to me. Every single piece of paper they handed me had some sort of extra hidden fee that wasn't disclosed, despite me having ask multiple times, if there were any other charges I needed to be aware of. I had everything in boxes except for the furniture. All they had to do was carry it to the truck. They added $9 for every moving blacket, $3 for every roll of tape, $12 for every item that had any plastic wrap on which is all of them, $250 to move it from the big truck to a little truck in Chicago, wrap pieces of glass that were on the desk, tv stand, etc that were already listed on the quote, plastic wrap for the mattress and box spring, 8% fuel surcharge, bubble wrap... I could possible list or remember all of the extra charges.
I want to remind everyone that this was an ALL INCLUSIVE DOOR TO DOOR quote... That was suppose to include all charges. To top it off... After they loaded the truck, in which I decided not to take everything that was on the quote, they still insisted that it took up more space than estimated for the quote and that if would be extra for the additional space. Now this wasn't some machine or measuring device that determined that it took up more space. This is a guy standing there looking at the stuff in the back of the truck.
What a scam!!!
They just say anything they can to sell the job or get your stuff on the truck and then they whip you with the fine print. It doesn't matter how many questions you ask, they will just lie and then reference the fine print later. When you ask a direct question about other charges or fees, they say no or use industry terms that you aren't familiar with, so you don't catch it until it's too late. You can't win with this company, so stay far away.
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