I recently contacted Comcast sales dept.in reference to the high cost of T.V. And internet service. With economics being as bad as they are money is very tight and in order to survive we like many others are cutting back. Upon speaking to the Comcast representative on trying to reduce the monthly costs she kept cutting me off telling me they are the cheapest and is there anything else I need! I mentioned a promotion I saw offered by Comcast and was told I had to be a new customer and is there anything else I need! Well at this point I really felt like the only important customer to Comcast is a NEW customer PERIOD!!! When I told her I felt this way she said she has worked for Comcast for many years and would not allow me to talk down about the company. I kindly reminded her that I was a customer calling with a concern about the high cost of the bill and how I could reduce it. She then explained that Comcast encourages people to shop around (Which at this point I will!!!) I am disapointed in Comcast's approach toward the less fortunate. What ever happened to showing appreciation for loyal customers???
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