Charlie is a consumate liar in that he can't tell the whole truth... Only bits and pieces to attempt to make himself look better. He sent me his watch. I fixed it. He paid for a bad part in addition to a service repair. He also paid for a crystal and hand replacement. He asked if I had an old twist-o-flex band for his watch and I went through my parts and found a nice one without wear and put it on for him for no charge. I did, however, mistakenly forgot to install his crystal and hands. He had paid for the crystal and hands with a successive payment which I had forgotten to record. My fault. He then sent his watch back and I did install a crystal and hand replacement. As an apology, I took, the liberty of polishing his watch and restoring its finish without charging him for that additional service.
Charlie never even so much as acknowledged the case polishing, nor did he acknowledge the free band I took the time to install for him. Then, he emails me a nasty complaint about how I didn't take the time to clean his free band and that if he gives a gift he would have made sure it was clean first. It was an old band, what did he expect for free and from a 40 year old band. Was I supposed to spend more time without reimbursement, especially after polishing his case for free? Evidently, he thinks so.
He claims his crystal has a scratch and that the replaced hands aren't new. I don't think so. So, I asked him to send his watch back a third time so that I could remove everything that was done for him without charge, remove and replace his current crystal and hands and reinstall his old ones, and I would refund him his cost for the crystal and hands plus return shipping. He declined. Go figure. That's what I would expect from someone trying to get something for nothing.
He says I sent him $15. Actually, I sent him 2 payments. One payment was a refund of his $80 for the crystal and hands. I sent the second payment of $15 to cover his shipping for whomever he wanted to send his watch to next for his "trouble". Whoever he chooses, I wish them the best of luck. They will be in for a surprise if he behaves anything like he did with me.
Yes, I started as a hobbiest but am definitely an expert when it comes to repairs and work on a dozen watches a week. I tried to do right by Charlie but his demands are out of this world. Not a pleasant person to do business with, ol' Charlie. He's thankless, and very likely to not give the whole story.
Bo
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