First off I have to say that I have no problem with the machinery that Greg Smith Equipment sells, it is top notch. My problem is with their customer support. I bought a tire changer with motorcycle wheel adapters. The Co. Did not state that the adapters would not work with some motorcycle wheels (very common stock wheels). I did not use the machine until four months after I bought it.
When I found the adapters would not work, I contacted a representative at the Delaware store. I was told that there was a problem with these adapters working with "certian" rims, and that they would exchange a newer type of adapter for the set that I had. After hearing nothing for a few days, I called again and was told I would be called back with a tracking number. No one called. I then received some clamps that were supposed to replace a part on the adapters I already had. They did not work either. That's when I started getting the run around not just from the Delaware store, but two other stores as well. I was told to contact the place (an online store) where I made the purchase. I contacted them and when I called back was told by the representative of Eautotools.com (great company) that when he called this person I was dealing with, he was rather rude and stated "well, does he expect it to fit everything?" I even sent photos showing how the part would not work with the rims (this time Honda) that I was trying to change tires on.instead of sending replacement adapters that would work with my tire changer and rims, they tried to go the cheap route and see if that would work first. I don't blame them, but that is not what the representative at the Delaware store told me he would do. I was finally contacted again by Eautotools.com and told they could sell me the new part at cost (thank you Eautotools) but that Greg Smith equipment would not honor what they said they would do.
I just want to warn people about this Companies policies. I have read numerous accounts of people being ignored after their money was in Greg Smith's pocket and they had a problem. While I know some folks are rude to customers, I found that this seems to be a Company policy with Greg Smith Equipment. It's simple, if you sell someone a part that doesn't work; replace it. Don't make it look like the customer is always wrong, and honor what you said you would do.
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