I had seen this commercial on TV a month ago or so and only saw good comments online about it. Saturday, Jan 1, I decided to order a pair of the jeans. First of all, the website is poorly done and one of the links to order doesn't come up. Finally, i manage to come up with an order form that is confusing, it asks me for a second size and all i can figure out is that they need a second size in case they're all out of the first size so I put in a second size. I fill in my credit card info and click on the next arrow only to find out that I've ordered two pairs of pants and $31.80 in handling fees for a total of $91.70. I was never warned that i wouldn't be able to double check my order. I looked for an email addy to complain to and found nothing. When i tried to call them on one of their 800 lines I was informed that the order would be practically shipped over night. I tried to call Customer Support but it's a holiday. I could reach someone if I tried to order another pair, I'm sure but I have a feeling that they'd just say i'd have to complain Monday and it's not their problem.
The pants cost me $29.95 because i saved a little money for attempting to leave their website, it was supposed to cost $7.95 for s/h and now they've managed to charge me $91.70 for something that should have been approximately $38. These pants had better be worth it. Oh, also, they keep putting up these options you have to purchase stuff before you finally order your jeans, you have a chance to order a stupid pillow for only $15 and when you click on no you next get a chance to buy some jewelry so when you finally click on that you impatiently click on no again and they've got you, you've ordered two pairs of pants when you wanted one and double the amount of s/h with no address to complain to. Fortunately, there are places the consumer can complain to online and perhaps the TV station where the ad was played. BEWARE.
I just tried to call them today, two days later and I keep getting hung up on when I call Customer Service. If I use the toll free order number all I get an an automated voice to take an order. They make it impossible to talk to a human being! They don't want to hear about all of the complaints and there is no email addy to complain to. I went online and there are many complaints about this company, especially people who have been double charged and can't find anyone to answer their phone calls.
0 comments