In June i signed up for Sprint service at the N Charleston Mall Sprint kiosk. I agreed to a 2 yr contract with 30 days to return everything without penalty and agreed upon a phone they reccommended that had a $100 mail in rebate that i could get back after the 30 days had passed. I had issues with the phone from the start and it took 3 days of going to the same kiosk to finally get them to change it to another phone. Within another week or so i realized that this phone didn't work any better and began to believe that they were giving out refurbished phones at this 'special' price of the mail in rebate.By the time i had my second phone i realized i was about to be stuck in the contract but wasn't still happy with my phone so i texted brandon and told me i was bringing the phone back and cancelling the contract. He said taht was fine and i asked him if i could come the next day (day 29) because i didn't feel well and he said i was still within my time frame.
When i went in the next day the manager of the store said it was too late and that my contract was official that day and i couldn't get out without paying the $200 cancellation fee. He said that because i was having problems with the phone i could still take it back to the other store where they could exchange it for another and that's what i did the next day where the store employees informed me that i'd been scammed because i could actually still have returned the phone the day before but they were lying to me becauseu they wanted the commission. There was a big argument and emails were sent and managers notified so there should be a record of this somewhere (besides the emails i have). I was then adviced to email a regional manager, who did not respond to my email nor my phone call. I have records of having sent this email back in august. And the conclusion i came to was taht i was stuck with the company until i could get my rebate. I was on the 3rd or 4th phone and planning on returning that phone the next day because of defects when i dropped and cracked the screen. Well i was stuck with that phone after that.
Store attendands said they are willing to speak on my behalf but hwen i called the Sprint customer service line directly today because they wouldn't send me an itomized bill and were threatening to send my bill to a collection agency they finally told me after 3 hours on the phone and 12 different people that they would not waive any of the fees and as far as they're concerned that i have had no problems with Sprint because there is nothing in their main system about the situation and that there must not have been any big problems or else i would have called them directly when the store didn't help me. I explained to them that i had no reason to think that they could or would help me any better than the store because the people at the store seemed to do everything they could.
I was prepared to have to pay the $200 cancellation fee but even though they should ethically forgive me of all debt except for usage charges they are now saying that they will not reibmurse me the $100 rebait that i earned after i had the phone for the 30 days and then the additional 6-8 weeks taht were required for the phone to be active while the reimbursment should have been rightfully distributed. It took them 3 weeks to send me something saying that the reimbursment was being processed but only 3 days to tell me that it was cancelled because the account was innactive at the time. Of course that was when i finally had it up to here with Sprint and moved to another carrier.
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