Warning: who owns the corporation is extremely questionable. If something goes wrong at-all together with your scheduling, he'll avoid your telephone calls and WOn't be of any help you and usually lay for you as well as your charge card organization to be able to maintain whatever cash you paid.
I'd taken care of a Haleakala sunrise tour via Polynesian Journey through HawaiiDiscount.com, and also the driver from Pennsylvania didn't arrive the day of the visit. I named Pennsylvania straight (given that they were those I'd to verify the visit with) and Pennsylvania provided me a totally free visit the next evening and stated I'd be returned any price of the visit I'd missed on.
Plenty Of speaking with Pennsylvania, by which I then found out they couldn't return me straight since I'd arranged via a third party. That was good, till I e mailed HawaiiDiscount.com to question them about their reimbursement plan and also to detail what happened. They not just got my charge card data incorrect, but flat-out kept requiring me that I never obtained a comped visit, after which transformed their declare that I continued the tour I'd taken care of, and so I did not deserve a return. Named both phone numbers shown on the site once each day for three times looking to get somebody about the telephone. After I did ultimately speak with somebody called Steve, he managed to get obvious he was not hearing a term I stated since I really could hear his mobile phone (speakerphone SWITCHED ON) the whole period. He "guaranteed" to contact me back, did not, and my following telephone calls and voicemails were never delivered.
Needed To undergo an enormous experience with my charge card organization, however it was the best thing that I'd precise situations and times of occasions, titles of individuals I talked with at PA, and only usually an extremely comprehensive consideration of what occurred, as the only cause HawaiiDiscount.com might inform my charge card company was "Client continued the visit." Equally Polynesian Journey and my charge card organization were excellent however, and equally PA and charge card business explained quickly the bat that used to donot choose the visit that I taken care of about the evening I taken care of it, and so I must get my reimbursement.
Lesson learned: Book immediately with whichever resort or visit business you choose to opt for. It is worth the additional $10 or whichever bucks if anything pops up. Also have had poor encounters with large third party websites like Expedia where the prices wound up being cheaper easily had arranged directly using the resort, therefore better to contact the hotel straight/check on the hotel site to see any deals happening.
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