Usacomplaints.com » Shops, Products, Services » Complaint / Review: Toys R Us - Online ordering and customer service terrible. #628178

Complaint / Review
Toys R Us
Online ordering and customer service terrible

I requested items online for my kids for Holiday. They certainly were requested having a shipping day which was believed to stay sufficient time for that vacation. We're likely to be departing togo outoftown on the particular day, also it was essential the presents get to period. So long as they came when guaranteed, we really had occasion to sacrifice. Therefore, since it's after dark day these were to reach, and we're making city in 4 times, the gadgets aren't below. I contact the shop. Despite the fact that the things have been in inventory within the factory, they've not yet been delivered. Therefore, I request the individual about the telephone, after I've waited permanently on-hold, once they will soon be delivered, and he or she claims she's sorry but she simply doesn't have idea. They're really behind. I ask her what she may do to assist me, and he or she suggests that I call-back in a few times, or simply go right ahead and stop my purchase. Therefore, I went out towards the shops and find out easily will find the things before rescheduling. Playing around all day long, I discover the products. I get home and callback. The girl who replies the telephone after again being on-hold permanently claims that she can't stop the purchase. Despite the fact that they'venot delivered the things, they nevertheless have to deliver them in my experience anyhow, after which I'll have to deliver them back. I show her that I'm losing sight of city and will not be house to simply accept the deals. They'venot actually charged me however for that products, simply because they do not bill until they deliver. Nevertheless, she simply claims "sorry" we're likely to statement you and deliver them for you anyhow. Too late. We can not stop. Though, she nevertheless could not tell me once they will be delivered or appear. Definitely unacceptable!


Offender: Toys R Us

Country: USA   State: Ohio

Category: Shops, Products, Services

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