My wife called them to report a washing machine that had stopped working. They came out, and within a matter of minutes they had found and fixed the problem. They charged her $192 for this and left.
I made repeated phone calls over a two month period to see if we could arrive at a reasonable accomodation. I alerted them ahead of time that I would file complaints on line if they were unwilling to work with me on this.
But when I was finally able to get a definitive response from them, it was, in essense, "tough luck".
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