I delivered something special package via DHL Show from Mexico to Chile about the 30.10. it came a couple of days afterwards, 03.11.2010 in Santiago, and customs clearance started. I'd formerly had usually good encounters in applying DHL in Mexico and also the US, therefore used to donot assume any specific issues, although I Would never employed them to ship to Chile before. The parcel had an overall total worth of USD 200, and that I involved bills of purchase using the package.
I approached Chilean traditions to check on the job due... It got some persistence, but after some misdirection I had been ready to find out that for that package having a complete worth of USD 200, the sum total due ought to be USD 43... Not really a bit, given that many nations do not bother to levy responsibility on packages of the obviously non commercial character, but I suggested that I'd take to pay practices costs, and waited for customs approval and notice of the precise amount to pay for.
Times passed, allegedly "Settlement wait" based on the DHL tracking site, till ultimately on 16.11.2010 I obtained a need by phone from DHL for USD 120! I expected to get a break down of this need, and that I obtained an obviously created dysfunction by mail. Among other errors, DHL did not estimate the rates used-to determine the jobs (that will have now been way too handy I guess... They have to have thought used to donot do my study), and appear to took the somewhat uncommon placement that I ought to spend the "incrementables" for delivery and insurance that proceed towards determining the FOB price, therefore having previously settled DHL to deliver the package to Chile, I ought to evidently purchase this another period... Good one...
At this time I had been currently extremely dubious... Although not completely clear on who may be pocketing the distinction within the two work measurements. I thought Traditions, who've an undesirable status, and so I approached them another period using the details of the situation. They demand that their whole costs arrived at roughly 29% of the FOB price, that will be extensively consistent with their unique estimation, and so I am compelled to determine the distinction is certainly going into somebodyis wallet at DHL in Santiago. When I stated, a pleasant little fraud.
To drive the problem (which for me is basically blackmail, & most likely doesn't match using the real situation), DHL sent me on 19.11.2010 to express the package could be used in a government factory for forgotten deliveries.
DHL hasn't answered to my criticism posted 7 days before, or even the follow ups I created since that time. I'll document a study of robbery and extortion using the Chilean authorities after I am in Chile at Holiday.
I've the sensation somebody at DHL believes they are getting blessed this spring... I highly recommend anybody shipping what to Chile take measures.
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