I just now canceled my account among many other unhappy Kohl's customers I've been finding online,
- When I went to pay my bill online, I plugged in my routing number and acct number perfectly and the site said my payment went through.
- a few weeks later I get a bill saying I still owed that amount plus a returned check fee!!!
- when i called about their mistake, the 2 people in customer service were USELESS and they said that my routing # and the last 4 digits of my acct # they had on file was right and they refuse to pay the returned check fee from the bank. They think it was my bank's fault.
-Even if there was an error in tranferring funds from my bank to their company, they never let me know which is ridiculous. I had plenty of money in the bank to cover the payment.
-I should not be charged a fee due to the Kohl's website negligence. It's a horrible way to do business and I plan on spreading the word anywhere I can.
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