I rented a vehicle from this location for my sister to use on her & my mom's visit to the DC area. This was from the Peachtree village in Alexandria location. I dropped my sister off at the location and headed off to work after giving the location my credit card. They had to get the car ready and my sister had to wait. The car they gave her was "filthy" inside and she was told no one was available to clean up the car that day. She took the car and started to drive to my home in Alexandria to pick up mom. A loud thumping noise started. No one from the company picked up the phone when she called several times that day. She drove the car to my home in Alexandria and waited for me to come home from work and immediately returned the vehicle that day. We asked for another car or a refund. No other car was offered and I was told no manager was on duty to issue a refund but my credit card would not be charged and I would get a call from the manager the next day which never happened. I kept leaving messages and got no response. I called corporate Rent a Wreck and did get a call back and said they would contact the franchise with my request for a refund. I also never heard back. All I want is my refund for $51.03.
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