Complaint / review text:
I'm a Kohl's employee. One particular night, my fiance had purchased an expensive item but forgot to use her "Kohl's Cash". The assistant manager, Marissa, told her to go to Customer Service for an adjustment. She did just that, but the customer service rep, Lori, flat out refused to make the adjustment, and was VERY RUDE AS WELL! My fiance then told her she needs an attitude adjustment if she wants to work in customer service, to which Lori replied, "DON'T TELL ME WHAT TO DO!" So my fiance had to go back to the register, where they had to do a refund, then ring up the purchase again. I didn't think much of it at the time, telling my fiance that Lori is rude to EVERYONE — employees and customers alike.
A few days later, I was called into the manager's office (Tori), and she proceeded to accuse me of negligence in my work, first telling me I was leaving work early, not helping my coworkers, then that I don't finish my work and leave some behind for the day people. Little did I realize at the time that Tori and Lori are good buddies. That tells me this — lori's rude behaviour and poor customer service skills are condoned by management at the kohl's in pembroke! Not only that, but tori also told me that my fiance is not allowed in the store while i'm working, because she's "a distraction". This is total BS!
A few weeks later, my fiance drove me to work, and then was shopping for a dress in the Women's Dept. I work in the Men's Dept. However, Ryan, the assistant manager, came up to her, asked if she was done shopping, then TOLD HER TO GET OUT OF THE STORE! This kind of treatment to customers is unacceptable! We've spent hundreds of dollars in Kohl's, but they obviously don't care!
Just recently, the other assistant manager, Tom, spent a great deal of time FOLLOWING MY FIANCE AROUND THE STORE — EVEN WAITING OUTSIDE THE LADIES ROOM! He didn't say a word, just followed her around — a form of SILENT HARASSMENT!
I decided I had had enough and after 4 years of loyal service, made the decision NOT TO RETURN THERE AGAIN! I am going to miss my coworkers, as well as my supervisor, Anne, all who were very, very nice.
Bottom line: the pembroke kohl's condones rude and nasty behavior by the beast in customer service! Do not shop there!