I've had the worst nightmare involving Cincinnati Bell and Vengroff, Williams and Associates. The nightmare began December 1 when Cincinnati Bell sent be a bill for $6,912.36 for 1 month cell phone service. After several months of fighting with the customer service dept., Cincinnati Bell finally reduced the charges to 1,071.81. I discontinue my services with Cincinnati Bell in December. I am still fighting Cincinnati Bell regarding the balance of $1,071.81. I cannot get a straight answer from Cincinnati Bell or a copy of my bill showing exactly how I accumulated the charges. Cincinnati Bell sent my account to a collection agency Vengroff Williams and Associates Inc. This agency is probably the worst agency I have ever had to deal with in life. These people are rude rude rude. The account manager J. J is a horrible person to engage in a conversation. She does not care how she talk to people. She is not professional by any means. She loud and very outspoken. She left me speechless after our last conversation. I knew than, that this lady is crazy and she loves her nasty tactics. I requested a break down of charges and she exploded. "You need to call Cincinnati Bell, don't call me" she stated. Every time I try to explain to this maniac the conversation end with both of us screaming at each other. The last conversation I had with her, I had to hang up. She is in the right position she's is vicious. My next step is to contact a lawyer because dealing with Vengroff, Williams and Associates is not worth having a heart attack. According to this collection agency, who are suppose to pay them and you better not ask any questions.
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