GMS has agreed (T635537) to provide packing and moving assistance for a fixed price of $1804. They held my goods hostage and wouldn't deliver until I paid them $2000 more which I paid to take posession of the goods. During the move they misplaced a few items (including Flat screen TV) worth $1200.
Owner doesn't pick up my calls or respond to emails enquiring about status of the misplaced items. On the day of delivery, the foreman told me they got loaded to a different truck which is on its way for delivery the following day. This was almost 2 months back. I still don't have posession of my beloved goods: (. Deceptive stories have been fabricated telling me the truck carrying the goods got disabled on the highway and will be enroute shortly. Then the owner doesn't pick the phone saying his wife is ill with cancer. Two weeks later another women who identified as his wife picks up the phone and tells me his husband is hospitalized and in a critical condition so she doesn't know the status of the goods. After repeatedly calling, I finally got hold of the owner telling me he is just fine and his staff has miscommunicated to me.
This company is so rogue they not even bothered to respond to BBB, NY DOT or even FMCSA (federal motor carrier safety admin - DOT). They are not even respnoding to AMSA which they are a member of. If I knew the moving industry is so unregulated, I would never have hired movers for the job.
I came to know the owner of this company has criminal history (he just lost an appeal in a lawsuit filed by NY Attorney General where he was found guilty of possession of stolen truck). Owner also was served jail sentence a few years ago for possession of contraband. If only I did some research (Google), I would have stayed away from this criminal owner and his shady business.
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