After reading many similar reports, I realize that I am not the only one victimized by this company. When we began our 24-month contract for a refrigerator, we were told that the 'maintenance fee' we were charged every month covered service every six months on the item (replacing filters, etc.). In the first year of the contract, services were performed as explained.
The problem began when the store management changed. When we inquired about the next service, we were told that they did not do service on the item and that we would have to call GE ourselves. (Funny that they did it twice before, huh?) After explaining to the new manager that we were told they would cover the services, and that the service was actually completed twice in the past, we were told, "Well, that's why the last manager doesn't work here anymore!" (As if that is the customer's business anyway, right?)
She proceeded to tell us that it wasn't covered in our 'maintenance fee.' What was covered, according to the new management, was that the refrigerator would be replaced if anything happened against the warranty of the item. According to GE, the manufacturer, the warranty they are charging for is included for free when they sell the item wholesale to Aaron's or anyone else for that matter.
Now that we have only 1 payment remaining, I asked her what the payoff difference would be if I paid it all today. Of course, the price she quoted me included next month's 'warranty charge.' Once I informed her of this, after much trying to talk around the issue and telling me it was valid, she agreed that the price of the warranty should be deducted from the payoff price.
This company is not only deceptive, but this certain manager talks to the customers as though they can't add! When anything is questioned, she tries to make them seem cheap, as though they are trying to pay less or something. (Or they are actually trying to get ripped off less!) I would have preferred the first manager, who obviously got fired for his 'honest customer service,' to the new one. It is apparent that the company does not reward honesty.
I recommend that everyone stay away from this place! Go without for a short time and save your cash! You will end up with more in the end. While saving your hard-earned cash, watch the papers and the internet for sales on the item you want. Cash gives you purchasing power, while renting or leasing will cost you over 150% in lost hard-earned cash.
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