And also their service protection plan. Thats almost 50 percent more than their aA little over a year ago I went into Aaron's after seeing an ad for a new 60 inch projection tv for 109.00 a month. This is actually a good deal in comparison to Rent a center. They charge quite a bit more for the same item. I paid the required deposit to order the tv. With in a week I received a call saying that the tv was in and that it was ready to be delivered. The only stipulation was that it came with a stand and that would bump the payment up by ten dollars a month. I told the sales person that I already have a nice stand and didn't need theirs. I was told that this was the only way I could rent the tv. I agreed and they delivered the televison. The actual payment was 160.00 a month which is including taxes, the stand, and paying bimonthly dvertised price! I signed the contract so I accepted the terms. I was late on several occasions due to the slow business but I did always get the account caught up and the store manager was willing to work with me. After nine months of renting I called the store to find out how much the payoff was on the t.V. I was shocked to find out that I still owed over 1800.00 dollars. I debated on what to do for a week and told the manager to come and pick up the tv since it was a luxury and not a necessity and I really didn't need the additional bills.
Before they came to pick up the tv I explained to the manager that we had stored the stand that came with the tv in the garage and that my girlfriend accidentally pulled up to far in her car in hit the stand breaking the glass shelves. The stand was a fairly inexpensive brand and is way to little for most large projection TVs. I have seen the stand selling for less than 140.00 online. He said that I would have to pay for the stand and that it was not covered under the service protection policy. Does this policy cover anything? I found my original agreement and it stated that the price of the stand is 150.00. That was the cash price and from I am to believe should be the fair market value since it is now used and damaged. This means that I should have only owed them around 60.00 dollars if you subtract the nine payments that I had made towards the stand. The store manager called and told me that I still owed 128.00 dollars. I really did not feel like negotiating with him and I agreed to pay the monthly payment of 11.00 dollars.
This is where all the Harassment begins. If I am one day late with there eleven dollar a month payment they come to my house and leave notes on the door and call me at least four times a day even after eight oclock. They call my friends and tell them personal information about me but of course they never mention to them that there only trying to collect 11.00. The account manager * (I won't list his name here for his privicy) is rude, disrespectful, obnoxious, and unrefined. He was even immature and unprofessional towards my girlfriend when she dropped a payment off for me once. He also blocked my car in the driveway one day and would not let me leave until I made a payment. They are charging me a ten dollar fee for every time they come to my house. I do not work nor stay during the week in the same town as where there store is located so its sometimes difficult for me to get to the store to make the 11.00 payment till the second week in the month. So if you add all the payments I have made towards the stand then it is over 170.00 dollars. He calls me last week and told me in a loud tone of voice that they want me to pay the stand off now and that I still owe them a 100.00 dollars. If he would have said I am willing to take 40.00 dollars which is what is owed without all of these ridiculous house visit charges and so forth then I would be glad to have just paid it off. When I tried to explain my situation to him he cut me off and started to threaten me again. I understand that this guy is probably just doing his job but lets be realistic here! I have already paid them their cash amount on the stand. I also paid them over a thousand dollars on the tv and it was returned to them in excellent condition. How much money do you people need to take from one individual! I am a reasonable person and I understand that it doesn't matter if the payment is 11.00 dollars or 1000.00 dollars the money is owed. The way they go about trying to collect is purely barbaric. I would really apreciate if someone from corporate could call me are respond to this so we could come to an agreement and put this to rest.
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