As a business owner myself, I'm always a bit hesitant as to who the original poster is on these "consumer reports" so first a quick bit of exposition on me. I am a business owner on (offices in NYC, LA and SF) who makes 90% of his purchases online (most of that furniture and basic office supplies) and has been doing so for over 15 years now. Let me also preface this by saying that in those 15 years, I have never had a worse (or seemingly "non-existent") customer service experience than I have had with Esca Designs. The first thing that you need to know about Esca Designs is that the "organization" is made up of one individual who (poorly) runs the entire (online) show. As many online stores do, it gives off the perception of being a large company, well-established operation with a giant showroom and many employees running around. It's not. It's literally one guy, who operates his customer services through a virtual secretary/office system, a tactic that anyone can implement for $5-10/month.
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