Complaint / Review
USA air Duct cleaners
In tampa Cleaned all the ducts but the one that needed it most (mucked up return duct). Won't return. Stood me up. Tampa

I called USA Air Duct Cleaners because I discovered a return vent/duct that looked like it had never been cleaned (duct and filter were nasty). They came a day early while I was at work. My wife pointed to the vent in the ceiling and explained it was the bad one. The tech. Said that it was a return duct and even explained where it returned to the air handler, BUT NEVER REMOVED THE VENT to look at it much less clean it. He vacumed the supply ducts only, which didn't need it. I feel like I went in for a bi-pass surgery and they removed my gallbladder instead.

So, i called and they said they would call me, "right back". They never did. After a week of busy signals, I decided to call from my work phone and got through (coincidense?). A different girl set up an appointment for the same tech to come out and finish the job several days later. He stood me up.

The kicker is, I just looked at the return duct again and to my surprise, it appears totally clean and free of muck.