I had direct deposit going in to this bank and then customer service is suppose to be available 24 hr. And 17 times in the month of may the customer service hotline was down and unavailable. I went over on my account because they put a overdraft fee on and the purchases i made were approved. Then they just kept putting on overdraft fees until my balance was -428.73. I went in to my local branch to see what they did and i sat for 1/2 hour with a bank rep and she said your deceased husband handled his account this way. I said the money was available for this purchase and why was it approved? She said i am not waiving any fees your suppose to balance your check book and then i told her why were these purchases with my bank card approved? She said we always do that with every customer. I said this is not right and i am having this account investigated. She said i will close your account for you and i said no i want to leave it open to be investigated. She said well dont call me no more. Then i leave and go home and called customer service and they said there was notes on my account not to waive any fees. I called and reported them to federal reserve and my complaint is sent to a person who is not even in. I suggest anyone not to bank with this place. They practice business abuse. They are a bunch of uncultured immigrants and they are bad business. Then on the day my sons ss was to go in the bank i go to sheetz to use my card and it says unauthorized. So i go take my son to school and went to hospital because i had appointment there. I later in the day went to the other branch and told her i want to take out money to pay electric and phone and get my son something to eat. She said we have a legal on your account and we cant give you any of your money. I said that is bs and i want it now. She said you have to go to your branch and talk to them i said i was told not to call her anymore i will not go in there. Then i called the customer service and ask them what is going on he said they closed your account and they will mail you a check for after we take overdraft fees and i said the money was in the account for these transactions. He said if i were you and i get that check i would go to another bank you are a good person. I said what insane people they have if i am such a good person then why close my account without telling me and take all my sons money like that. They have no answer for any of there wrondoings. Business abuse and money laundering i still have to wait for this person who is never in her office to investigate it.
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