Complaint / Review
TerrificPets New Bern, NC
Terrific Pets, Untruthful & untrained groomers —reniged on hair grooming appointment, not wanting to work past 3pm on a friday—wasted 2hours of customer's time—No managment support to validate complaint

As a new customer, I spoke w/Lindsay & made a grooming appt for my Yorkshire terrier, Benny for a wash, Yorkie style trim, & nails. She told me to "come now, " I told her I could be there in 30mins ~3:00. After a heavy thunder shower & slowed traffic on my way there, I called on the way to let her know that my ETA would be 3:15. Lindsay asked "can't we just reschedule this?" I told her that I had gone through alot of trouble to take off from work & battle the elements while driving to get there 30mins away & would like to stick to the plan if possible. Upon arrival there, Lindsay's body language was less than welcoming, she then searched Benny for the slightest hair tangle & after finding a loose little tangle a section about 3/4 inch of hair near his collar, not even matted, she claimed "Oh! This will take 30mins to get out.